{"id":111664,"date":"2023-02-14T09:12:25","date_gmt":"2023-02-14T09:12:25","guid":{"rendered":"https:\/\/knowledge.ramtechglobal.com\/?page_id=111664"},"modified":"2026-03-02T14:53:40","modified_gmt":"2026-03-02T14:53:40","slug":"faq","status":"publish","type":"page","link":"https:\/\/knowledge.ramtechglobal.com\/fr\/support\/faq\/","title":{"rendered":"Questions fr\u00e9quemment pos\u00e9es"},"content":{"rendered":"

Frequently Asked Questions<\/span><\/h1><\/div>
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Find answers to common questions about Ramtech’s WES, REACT, and WISE systems. For anything not covered here, contact us at solutions@ramtechglobal.com.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

WES<\/span><\/h3><\/div>
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What is the WES system?<\/span><\/a><\/p><\/div>

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WES (Wireless Evacuation System) is a temporary, EN54-compliant wireless fire and evacuation system designed for construction sites, marine, industrial, and temporary environments. It provides 24\/7 fire detection and evacuation signalling without the need for cabling or mains power, using long-life batteries across the range.<\/p>\n<\/div><\/div><\/div><\/div>

How many units can be on one WES network?<\/span><\/a><\/p><\/div>

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Officially unlimited, although Ramtech has field tested to 250 units on a single network.<\/p>\n<\/div><\/div><\/div><\/div>

How do I turn WES3 units on and off?<\/span><\/a><\/p><\/div>

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For all WES3 units, hold down the A button and press the B button 3 times to turn them on. All units except the Connect turn off using the same method. For the Connect, navigate to the settings menu and select Shut Down.<\/p>\n<\/div><\/div><\/div><\/div>

How do I pair a WES3 unit to the network?<\/span><\/a><\/p><\/div>

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On the Connect, navigate to Unit Numbering. Type in the number you want to assign to the unit you are about to pair. Switch on the unit you wish to pair and place it next to or near the Connect. Press and hold ‘A’ on both units at the same time. The lights on both units will change from amber to green to indicate the unit has been successfully paired.<\/p>\n<\/div><\/div><\/div><\/div>

How do I test my WES3 system is in working order?<\/span><\/a><\/p><\/div>

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You can initiate a test alarm from the Connect unit or Base Station. All paired units should respond with audible and visual alerts. Ramtech recommends regular weekly tests to confirm the network is functioning correctly.<\/p>\n<\/div><\/div><\/div><\/div>

How far does the WES signal travel?<\/span><\/a><\/p><\/div>

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Signal strength varies based on environmental factors. In open air, line-of-sight range is up to 1,000 metres. Throughout buildings the typical range is 200\u2013500 metres. If required, a Link unit can be added to extend signal distance and strength.<\/p>\n<\/div><\/div><\/div><\/div>

Can additional units be added to the WES network?<\/span><\/a><\/p><\/div>

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Yes, very easily. Units can be added at any time, moved as your site changes, and removed if no longer required.<\/p>\n<\/div><\/div><\/div><\/div>

Can the WES system be re-used?<\/span><\/a><\/p><\/div>

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Yes. The system can be utilised on unlimited projects. Simply reconfigure the network on your next site.<\/p>\n<\/div><\/div><\/div><\/div>

Can the WES system be hired?<\/span><\/a><\/p><\/div>

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Yes. You can hire a WES system for a minimum of 3 months. Please contact Ramtech for more details and pricing. Geographic restrictions may apply.<\/p>\n<\/div><\/div><\/div><\/div>

Can WES be linked to a third-party system?<\/span><\/a><\/p><\/div>

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Yes. Ramtech offers a WES Interface unit for this requirement. It can be used to link to third-party systems such as turnstiles, lifts, and existing permanent fire alarm systems.<\/p>\n<\/div><\/div><\/div><\/div>

Can the system be monitored out of hours?<\/span><\/a><\/p><\/div>

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Yes. Off-site communication allowing 24\/7 monitoring can be arranged via the REACT cloud-based notification system.<\/p>\n<\/div><\/div><\/div><\/div>

Can WES work on large sites?<\/span><\/a><\/p><\/div>

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Yes. WES systems work on sites of all sizes, from small projects to major construction sites. The wireless mesh network can cover large areas and you can add more units as your project grows. Signal boosters are available for very large or complex sites, although most sites do not require them due to the strong signal capacity as standard.<\/p>\n<\/div><\/div><\/div><\/div>

How long do the batteries last?<\/span><\/a><\/p><\/div>

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Batteries in the WES3 system typically last up to three years, providing reliable long-term performance without frequent replacements.<\/p>\n<\/div><\/div><\/div><\/div>

Is there a notification if a unit has a flat or dying battery?<\/span><\/a><\/p><\/div>

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Yes. All unit activity, including low battery warnings, reports to the Connect and Base Station units.<\/p>\n<\/div><\/div><\/div><\/div>

Is there a notification if a unit is removed or stolen?<\/span><\/a><\/p><\/div>

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Yes. There is an anti-tamper feature on the rear of each unit which triggers a notification if the unit is moved or tampered with.<\/p>\n<\/div><\/div><\/div><\/div>

Is there an optional delay on the alarm sounding?<\/span><\/a><\/p><\/div>

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Yes. A delay is available on first-time set-up, from 1 minute up to 10 minutes, in 1-minute increments.<\/p>\n<\/div><\/div><\/div><\/div>

Is WES difficult to install on a construction site?<\/span><\/a><\/p><\/div>

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No. WES3 is designed for quick and easy installation. It requires no specialist tools or technical expertise and can be operational within minutes, making it ideal for fast-paced construction environments.<\/p>\n<\/div><\/div><\/div><\/div>

Does Ramtech install the WES system?<\/span><\/a><\/p><\/div>

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The WES system is designed to be easily self-installed and specialist installation is not required. However, Ramtech can supply installation services in the UK if you would like assistance. If you are in another country, please contact your local WES distributor.<\/p>\n<\/div><\/div><\/div><\/div>

Does Ramtech offer site surveys or demonstrations?<\/span><\/a><\/p><\/div>

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Yes. This is a free-of-charge service in the UK. Please contact Ramtech to arrange an appointment. If you are in another country, please contact your local WES distributor.<\/p>\n<\/div><\/div><\/div><\/div>

Does Ramtech offer design guidance?<\/span><\/a><\/p><\/div>

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Yes. This is a free-of-charge service in the UK. Please contact Ramtech to arrange an appointment. If you are in another country, please contact your local WES distributor.<\/p>\n<\/div><\/div><\/div><\/div>

Can WES be integrated with existing fire alarm systems?<\/span><\/a><\/p><\/div>

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Yes. The WES Interface unit is engineered to seamlessly integrate with existing permanent fire alarm systems, allowing both to work together within a unified safety setup.<\/p>\n<\/div><\/div><\/div><\/div>

What certifications does WES3 hold?<\/span><\/a><\/p><\/div>

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WES3 is fully certified to EN54-25, the European standard for radio-linked fire detection and fire alarm systems. It is also IP55 rated for use in outdoor and exposed environments.<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

REACT<\/span><\/h3><\/div>
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What is REACT?<\/span><\/a><\/p><\/div>

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REACT is a cloud-based emergency notification system that delivers real-time alerts to managers and site teams when emergencies occur. It works alongside WES for automatic fire detection alerts, but can also operate as a standalone system for manual alerts via the mobile app.<\/p>\n<\/div><\/div><\/div><\/div>

Can REACT work without WES?<\/span><\/a><\/p><\/div>

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Yes. REACT can work completely on its own as a standalone system. You can use REACT for manual alerts through the mobile app, or connect it to WES systems for automatic fire detection alerts. REACT also connects to other systems such as WISE. The choice depends on the level of protection your site requires.<\/p>\n<\/div><\/div><\/div><\/div>

What devices does the REACT app support?<\/span><\/a><\/p><\/div>

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The REACT mobile app is fully compatible with both Apple (iOS) and Android devices, ensuring accessibility for all personnel.<\/p>\n<\/div><\/div><\/div><\/div>

Why am I unable to log in to REACT?<\/span><\/a><\/p><\/div>

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Make sure you are using the username associated with your account rather than an email address. If you have forgotten your username, click ‘Forgot Username’ on the login page \u2014 entering your email address will send a reminder. If you are still unable to log in, click ‘Forgot Password’ and enter your username to receive a password reset link.<\/p>\n<\/div><\/div><\/div><\/div>

Why am I unable to raise, update, or end an alert in REACT?<\/span><\/a><\/p><\/div>

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You may not have the user permissions required to perform this action. Ask an administrator to check your permission settings in the REACT web portal.<\/p>\n<\/div><\/div><\/div><\/div>

Why am I not receiving REACT notifications?<\/span><\/a><\/p><\/div>

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Check that you have the correct group membership and workflows assigned by asking an administrator to review your settings on the administrator portal. Also ensure push notifications are enabled for the REACT app on your device.<\/p>\n<\/div><\/div><\/div><\/div>

What types of alerts can REACT send?<\/span><\/a><\/p><\/div>

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REACT can send real-time alerts for fire, medical, security, maintenance, and environmental hazard incidents. Alerts are instantly delivered to all relevant personnel based on predefined notification groups and escalation protocols.<\/p>\n<\/div><\/div><\/div><\/div>

Does REACT provide location information during an alert?<\/span><\/a><\/p><\/div>

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Yes. REACT includes a GPS-enabled alert system that provides precise location coordinates to emergency responders, helping them reach the exact incident location quickly.<\/p>\n<\/div><\/div><\/div><\/div>

Does REACT keep records of incidents?<\/span><\/a><\/p><\/div>

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Yes. REACT automatically maintains a detailed audit trail of all safety incidents, response times, and actions taken. This data is available for compliance reporting and operational analysis.<\/p>\n<\/div><\/div><\/div><\/div>

Does REACT support lone worker protection?<\/span><\/a><\/p><\/div>

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Yes. REACT provides continuous monitoring and tracking for isolated staff members, with instant SOS alerts sent when a worker requires immediate assistance.<\/p>\n<\/div><\/div><\/div><\/div>

Can REACT be customised for different sites?<\/span><\/a><\/p><\/div>

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Yes. REACT allows you to configure alerts, notification groups, and escalation paths to suit the unique requirements of each site or project.<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

WISE<\/span><\/h3><\/div>
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What is WISE?<\/span><\/a><\/p><\/div>

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WISE is a wireless security alarm system designed specifically for holiday homes on park sites across the UK. It provides 24\/7 year-round monitoring and sends a silent alert directly to park staff when the alarm is triggered, enabling a fast and discreet response.<\/p>\n<\/div><\/div><\/div><\/div>

What does the standard WISE system include?<\/span><\/a><\/p><\/div>

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The standard WISE monitoring system includes an alarm control Hub, a motion detector, and a fob to operate the system. Larger holiday homes may have multiple motion detectors installed.<\/p>\n<\/div><\/div><\/div><\/div>

How does WISE work?<\/span><\/a><\/p><\/div>

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The WISE alarm system connects to the WISE network on your park. If the alarm is activated, your park team is alerted immediately. The system also alerts Ramtech to any maintenance issues such as low batteries, so they can be addressed before your alarm loses its connection.<\/p>\n<\/div><\/div><\/div><\/div>

When does the WISE alarm trigger?<\/span><\/a><\/p><\/div>

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Your alarm will trigger immediately in the event of an intrusion detected by the motion detector. It will also trigger if anyone attempts to tamper with the system.<\/p>\n<\/div><\/div><\/div><\/div>

Is WISE battery powered?<\/span><\/a><\/p><\/div>

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Yes. WISE is completely wireless and powered by long-life batteries, eliminating the need for unsightly wires and making it straightforward to install in any location.<\/p>\n<\/div><\/div><\/div><\/div>

Does Ramtech maintain the WISE system?<\/span><\/a><\/p><\/div>

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Yes. With your WISE subscription, Ramtech covers all parts and labour, carries out regular maintenance, and provides 24\/7 monitoring. Ramtech will also change batteries as soon as they are getting low, giving you complete peace of mind.<\/p>\n<\/div><\/div><\/div><\/div>

Does WISE require professional installation?<\/span><\/a><\/p><\/div>

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Yes. WISE Security is professionally installed and maintained by Ramtech. Ramtech has over 30 years of experience protecting holiday parks throughout the UK.<\/p>\n<\/div><\/div><\/div><\/div>

Can I monitor my WISE alarm remotely?<\/span><\/a><\/p><\/div>

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Yes. The WISE Online Platform allows you to monitor your park security from your mobile, laptop, or tablet at any time and from anywhere. You can remotely arm and disarm alarms, monitor site alerts, and keep track of access to designated areas.<\/p>\n<\/div><\/div><\/div><\/div>

Can WISE generate revenue for my holiday park?<\/span><\/a><\/p><\/div>

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Yes. By offering WISE to your guests, you can create an additional recurring revenue stream for your park through yearly subscriptions. Contact Ramtech for more details on revenue opportunities.<\/p>\n<\/div><\/div><\/div><\/div>

What happens if the alarm triggers but no one responds?<\/span><\/a><\/p><\/div>

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The WISE system sends a silent alert to park staff immediately upon activation. If you believe the alarm should have triggered but no response was received, please contact Ramtech to review your system settings and connectivity.<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

General<\/span><\/h3><\/div>
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Does Ramtech also sell fire equipment?<\/span><\/a><\/p><\/div>

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Yes. Ramtech works with a range of fire equipment suppliers and services and can supply fire safety equipment and accessories. Please contact Ramtech for more details. Geographical restrictions may apply.<\/p>\n<\/div><\/div><\/div><\/div>

How long has Ramtech been operating?<\/span><\/a><\/p><\/div>

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Ramtech has been designing and supplying robust, efficient, and adaptable fire and safety solutions for more than 30 years. The company is trusted in over 30 countries worldwide.<\/p>\n<\/div><\/div><\/div><\/div>

Where is Ramtech based?<\/span><\/a><\/p><\/div>

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Ramtech’s UK headquarters is at Ramtech House, Castlebridge Office Village, Castle Marina Road, Nottingham, NG7 1TN. Ramtech also has a North American office at 601 Eagleton Downs, Suite D, Pineville, Charlotte, North Carolina, 28134, USA.<\/p>\n<\/div><\/div><\/div><\/div>

How do I contact Ramtech?<\/span><\/a><\/p><\/div>

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You can reach Ramtech by email at solutions@ramtechglobal.com. UK telephone:<\/strong> 0115 957 8282. North America telephone:<\/strong> +1 (704) 449 5207.<\/p>\n<\/div><\/div><\/div><\/div>

What industries does Ramtech serve?<\/span><\/a><\/p><\/div>

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Ramtech serves a wide range of industries including construction, marine, heritage buildings, modular and cabin sites, industrial facilities, void and vacant properties, timber construction, and refurbishment and fit-out projects.<\/p>\n<\/div><\/div><\/div><\/div>

Are Ramtech's systems certified?<\/span><\/a><\/p><\/div>

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Yes. Ramtech holds ISO 9001, ISO 14001, and ISO 45001 certifications. The WES3 system is EN54-25 certified. Ramtech also holds EN54 product certifications for the Base Station, Fire Points, Heat Detectors, Interface, and Smoke Detectors.<\/p>\n<\/div><\/div><\/div><\/div>

Can I request a demo or quote?<\/span><\/a><\/p><\/div>

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Yes. You can request a demo or quote via the Ramtech website at ramtechglobal.com\/request-a-demo or by contacting the sales team directly at solutions@ramtechglobal.com.<\/p>\n<\/div><\/div><\/div><\/div>

Does Ramtech have a partner or distributor network?<\/span><\/a><\/p><\/div>

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Yes. Ramtech has distributors across multiple countries. If you are outside the UK, please contact Ramtech to be connected with your nearest distributor. A Partner Hub is also available at partners.ramtechglobal.com.<\/p>\n<\/div><\/div><\/div><\/div>

Where can I find technical documentation and guides?<\/span><\/a><\/p><\/div>

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All technical documentation, quick start guides, data sheets, and manuals are available via the Ramtech Knowledge Hub at knowledge.ramtechglobal.com.<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>