Frequently Asked Questions

Officially unlimited, although Ramtech has field tested to 250 units on a single network.

For all WES3 units, hold down the A button and press the B button 3 times to turn them on. All units except the Connect turn off using the same method. For the Connect, navigate to the settings menu and select Shut Down.

On the Connect, navigate to Unit Numbering. Type in the number you want to assign to the unit you are about to pair. Switch on the unit you wish to pair and place it next to or near the Connect. Press and hold ‘A’ on both units at the same time. The lights on both units will change from amber to green to indicate the unit has been successfully paired.

You can initiate a test alarm from the Connect unit or Base Station. All paired units should respond with audible and visual alerts. Ramtech recommends regular weekly tests to confirm the network is functioning correctly.

Signal strength varies based on environmental factors. In open air, line-of-sight range is up to 1,000 metres. Throughout buildings the typical range is 200–500 metres. If required, a Link unit can be added to extend signal distance and strength.

Yes, very easily. Units can be added at any time, moved as your site changes, and removed if no longer required.

Yes. The system can be utilised on unlimited projects. Simply reconfigure the network on your next site.

Yes. You can hire a WES system for a minimum of 3 months. Please contact Ramtech for more details and pricing. Geographic restrictions may apply.

Yes. Ramtech offers a WES Interface unit for this requirement. It can be used to link to third-party systems such as turnstiles, lifts, and existing permanent fire alarm systems.

Yes. Off-site communication allowing 24/7 monitoring can be arranged via the REACT cloud-based notification system.

Yes. WES systems work on sites of all sizes, from small projects to major construction sites. The wireless mesh network can cover large areas and you can add more units as your project grows. Signal boosters are available for very large or complex sites, although most sites do not require them due to the strong signal capacity as standard.

Batteries in the WES3 system typically last up to three years, providing reliable long-term performance without frequent replacements.

Yes. All unit activity, including low battery warnings, reports to the Connect and Base Station units.

Yes. There is an anti-tamper feature on the rear of each unit which triggers a notification if the unit is moved or tampered with.

Yes. A delay is available on first-time set-up, from 1 minute up to 10 minutes, in 1-minute increments.

No. WES3 is designed for quick and easy installation. It requires no specialist tools or technical expertise and can be operational within minutes, making it ideal for fast-paced construction environments.

The WES system is designed to be easily self-installed and specialist installation is not required. However, Ramtech can supply installation services in the UK if you would like assistance. If you are in another country, please contact your local WES distributor.

Yes. This is a free-of-charge service in the UK. Please contact Ramtech to arrange an appointment. If you are in another country, please contact your local WES distributor.

Yes. This is a free-of-charge service in the UK. Please contact Ramtech to arrange an appointment. If you are in another country, please contact your local WES distributor.

Yes. The WES Interface unit is engineered to seamlessly integrate with existing permanent fire alarm systems, allowing both to work together within a unified safety setup.

WES3 is fully certified to EN54-25, the European standard for radio-linked fire detection and fire alarm systems. It is also IP55 rated for use in outdoor and exposed environments.

Yes. REACT can work completely on its own as a standalone system. You can use REACT for manual alerts through the mobile app, or connect it to WES systems for automatic fire detection alerts. REACT also connects to other systems such as WISE. The choice depends on the level of protection your site requires.

The REACT mobile app is fully compatible with both Apple (iOS) and Android devices, ensuring accessibility for all personnel.

Make sure you are using the username associated with your account rather than an email address. If you have forgotten your username, click ‘Forgot Username’ on the login page — entering your email address will send a reminder. If you are still unable to log in, click ‘Forgot Password’ and enter your username to receive a password reset link.

You may not have the user permissions required to perform this action. Ask an administrator to check your permission settings in the REACT web portal.

Check that you have the correct group membership and workflows assigned by asking an administrator to review your settings on the administrator portal. Also ensure push notifications are enabled for the REACT app on your device.

REACT can send real-time alerts for fire, medical, security, maintenance, and environmental hazard incidents. Alerts are instantly delivered to all relevant personnel based on predefined notification groups and escalation protocols.

Yes. REACT includes a GPS-enabled alert system that provides precise location coordinates to emergency responders, helping them reach the exact incident location quickly.

Yes. REACT automatically maintains a detailed audit trail of all safety incidents, response times, and actions taken. This data is available for compliance reporting and operational analysis.

Yes. REACT provides continuous monitoring and tracking for isolated staff members, with instant SOS alerts sent when a worker requires immediate assistance.

Yes. REACT allows you to configure alerts, notification groups, and escalation paths to suit the unique requirements of each site or project.

The standard WISE monitoring system includes an alarm control Hub, a motion detector, and a fob to operate the system. Larger holiday homes may have multiple motion detectors installed.

The WISE alarm system connects to the WISE network on your park. If the alarm is activated, your park team is alerted immediately. The system also alerts Ramtech to any maintenance issues such as low batteries, so they can be addressed before your alarm loses its connection.

Your alarm will trigger immediately in the event of an intrusion detected by the motion detector. It will also trigger if anyone attempts to tamper with the system.

Yes. WISE is completely wireless and powered by long-life batteries, eliminating the need for unsightly wires and making it straightforward to install in any location.

Yes. With your WISE subscription, Ramtech covers all parts and labour, carries out regular maintenance, and provides 24/7 monitoring. Ramtech will also change batteries as soon as they are getting low, giving you complete peace of mind.

Yes. WISE Security is professionally installed and maintained by Ramtech. Ramtech has over 30 years of experience protecting holiday parks throughout the UK.

Yes. The WISE Online Platform allows you to monitor your park security from your mobile, laptop, or tablet at any time and from anywhere. You can remotely arm and disarm alarms, monitor site alerts, and keep track of access to designated areas.

Yes. By offering WISE to your guests, you can create an additional recurring revenue stream for your park through yearly subscriptions. Contact Ramtech for more details on revenue opportunities.

The WISE system sends a silent alert to park staff immediately upon activation. If you believe the alarm should have triggered but no response was received, please contact Ramtech to review your system settings and connectivity.

Ramtech has been designing and supplying robust, efficient, and adaptable fire and safety solutions for more than 30 years. The company is trusted in over 30 countries worldwide.

Ramtech’s UK headquarters is at Ramtech House, Castlebridge Office Village, Castle Marina Road, Nottingham, NG7 1TN. Ramtech also has a North American office at 601 Eagleton Downs, Suite D, Pineville, Charlotte, North Carolina, 28134, USA.

You can reach Ramtech by email at solutions@ramtechglobal.com. UK telephone: 0115 957 8282. North America telephone: +1 (704) 449 5207.

Ramtech serves a wide range of industries including construction, marine, heritage buildings, modular and cabin sites, industrial facilities, void and vacant properties, timber construction, and refurbishment and fit-out projects.

Yes. Ramtech holds ISO 9001, ISO 14001, and ISO 45001 certifications. The WES3 system is EN54-25 certified. Ramtech also holds EN54 product certifications for the Base Station, Fire Points, Heat Detectors, Interface, and Smoke Detectors.

Yes. You can request a demo or quote via the Ramtech website at ramtechglobal.com/request-a-demo or by contacting the sales team directly at solutions@ramtechglobal.com.

Yes. Ramtech has distributors across multiple countries. If you are outside the UK, please contact Ramtech to be connected with your nearest distributor. A Partner Hub is also available at partners.ramtechglobal.com.

All technical documentation, quick start guides, data sheets, and manuals are available via the Ramtech Knowledge Hub at knowledge.ramtechglobal.com.